Kennedy Krieger Institute Helpdesk Portal

Enrolling iPads into the School Container in AirWatch

Note: This is only for enrolling iPads on the school side. Institute iPads can be enrolled using the Intelligent Hub app.

Note: Freshservice does not transfer Word formatting well. I recommend using the attached PDF instead.

1. Connect the iPad(s) to Wi-Fi.
   1. Power the iPad on. You will be prompted to select your language and country. Then, select “Set Up Manually”.
   2. Connect to the guest Wi-Fi (or any other available Wi-Fi). Once you’ve navigated the splash screen and have selected ‘Done’, lock the iPad. Do not finish the setup.

Note: If the iPad has already been setup, wipe it and start again from initial setup.

2. Connect the iPad(s) to a Computer with Apple Configurator 

1. 
   
   1. You can connect multiple iPads to enroll them at the same time. The iPad(s) will appear on the app.

 
 
 
 
3. Prepare the iPad(s)

1. 
   
   1. Select the iPad(s). The options at the top should no longer be grayed out. Select ‘Prepare’. 
       
       
   2. Click through the options and follow the corresponding pictures below. (If the server is not setup on the ‘Enroll in MDM Server’ window, continue onto Step 3c.
       
      

1. If the server is not setup, select ‘New Server…’.
   1. Name it whatever you want. It is how it will appear in the dropdown menu in the future.
   2. The ‘Host name or URL’ is found in AirWatch.
      1. Navigate to ‘Groups & Settings’ à ‘All Settings’ à ‘Devices & Users’ à ‘Apple’ à ‘Automated Enrollment’.
      2. Change the container at the top from ‘Global’ to ‘Kennedy Krieger School’. 
          
          
      3. Copy the ‘MDM Server URL’.
   3. On the next window, you may get this message: “Unable to verify the server’s enrollment URL”. Click ‘Next’.
   4. Select ‘AWCON.KKI.ORG’ as the trust anchor certificate.
   5. You can now reference the pictures above again to finish Step 3. 
      
      4. Sign into Apple School Manager (https://school.apple.com/#/main/users)

1. 
   
   1. Apple ID – kksdep@kennedykrieger.org
   2. Password – Krieger1750
      1. You will be prompted to verify the login through text. If your phone number is not connected to that ID, you will have to contact someone whose number is. Currently Stephen Celano (xxx-xxx-xx59) and Barbara Engel (xxx-xxx-xx51) are connected.
   3. Select ‘Devices’ on the left pane.
   4. Sort by date created and newest first.
      
      
2. You will see the iPad(s) you just prepared labeled ‘Devices Added by Apple Configurator’. 
    
    
3. Select one and click ‘Edit MDM Server’ at the top.
4. Select ‘Assign to the following MDM’ and choose ‘Kennedy Krieger School’. 
5. Confirm the change. 
6. Repeat that for all the iPads if you’re setting up multiple. They should be labeled as ‘Kennedy Krieger School’ if you reselect them. 
    
   5. Sign into AirWatch (https://awcon.kki.org/).
7. 
   
   1. Within ‘Devices’, select ‘Lifestyle’ and then ‘Enrollment Status’.
       
   2. Change the container at the top from ‘Global’ to ‘Kennedy Krieger School’. 
       
       
   3. Select ‘Sync Devices’ and then ‘Apple’. Select ‘Sync’ again.
       
       
       
       
   4. If you click the refresh logo, you should see your iPad(s) was enrolled seconds ago.

6. Optional: Update to Current iOS.

1. 
   
   1. I recommend doing this to keep the iPad environment as up to date as possible.
   2. Select the iPad(s) in Apple Configurator again and select ‘Update’ at the top. Choose the latest update available. (This can be done after Step 3. Steps 4 & 5 can be done during the iOS update.|
      
      
      7. Enrollment
2. 
   
   1. Disconnect the iPad(s) from your computer and begin setup again.
   2. Connect to the guest Wi-Fi again (you will not have to navigate the splash screen again).
   3. Remote Management will appear with ‘Kennedy-krieger School’ listed. Select ‘Next’.
   4. Select ‘Enable Location Services’ on the next page.
   5. The iPad(s) will now appear in AirWatch within the school container.