Kennedy Krieger Institute Helpdesk Portal

Networking

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Phone Tutorials 1

• EC500 Call Masking and Call Forwarding

School Programs

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General How-To 2

• Information Needed to Send an eBlast
• How to Use the Online Schedule Modification Form

iPad How-To's 10

• App not launching correctly, or App is frozen
• iPad charging locker is not charging devices
• Create an Apple ID and Password (Staff Only)
• Reset Apple ID Password
• FileBrowser Set up for iPads (Staff)

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Assistive Technology 0

MagicSchool 3

• Platform Features & Customization
• Adobe Image Generator Support
• Resources & Training

Paradigm 37

• Entering Log Notes Using Log Notes by Therapist Option
• Full RSPD Logs Report
• How to Document Missed Sessions During Hybrid Schedules
• IEP Related Services Roster
• IEP Report: Goals and Objectives

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Epic

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Epic Guides 31

• EPIC BEAKER LABEL PRINTER GUIDE
• EPIC CREDIT CARD READER GUIDE
• EPIC LABEL PRINTERS GUIDE
• EPIC SCANNER GUIDE
• EPIC WEB CAM GUIDE

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MyChart/Epic Tip-sheets 40

• August 2025 Epic/MyChart Upgrade
• Epic Helpdesk Escalation Process
• EPIC/MyChart Troubleshooting
• IMPORTANT EPIC/MYCHART NUMBERS
• MYCHART/EPIC HELPDESK FAQs

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