Epic Guides
KKI does not have the ability to troubleshoot what happens after the order is sent. We are only able to see if the order was sent over to JHU successful...
Thu, 10 Nov, 2022 2:07 PM
Check to see if the device says “bolted” or “unbolted”.
“bolted = connected” or “unbolted = not connected”.
This would indicate if the device is su...
Thu, 10 Nov, 2022 2:07 PM
Zebra has troubleshooting videos that are helpful to troubleshoot most physical label printing issues.
https://www.zebra.com/us/en/support-downloads/...
Thu, 10 Nov, 2022 2:07 PM
The first step to troubleshooting scanner issues is to make sure that you are trying to connect to the proper scanner: Canon DW-M140. There are a multit...
Thu, 10 Nov, 2022 2:00 PM
Cameras do not show up in device manager, but you can locate imaging devices in the device manager to validate that the VMware Virtual Webcam Driver is...
Thu, 10 Nov, 2022 2:03 PM
Any time you are checking for availability you must have an active Hyperspace session. Horizon will not allow pass-through to take place until the appli...
Thu, 10 Nov, 2022 2:06 PM
Title: How to Copy/Paste (remotely)
Device Name/ Program Name: Epic/VMware/SSO website
Overview: This guide is the instructions on how to launch Epic re...
Tue, 29 Nov, 2022 9:16 AM
Title: How to launch Epic, when using the Web Browser (remotely)
Device Name/ Program Name: Epic
Overview: This guide is the instructions on how to lau...
Thu, 8 Dec, 2022 10:49 AM
Title: Scanner Taking Pictures
Device Name/ Program Name: Canon DW-M140 Issues
Overview: This guide will be used to troubleshoot issues that effect...
Thu, 8 Dec, 2022 10:35 AM
Title: How to print labels
Device Name/ Program Name: Epic
Overview: This guide is the instructions on how to print out labels.
Troubleshoot...
Fri, 9 Dec, 2022 4:17 PM