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Zebra has troubleshooting videos that are helpful to troubleshoot most physical label printing issues. https://www.zebra.com/us/en/support-downloads/printers/desktop/zd410.html |
Vendor – Zebra
Model - Ingenico iPP350
The printer will need to be connected to power and Ethernet. These devices are not connected to the desktop by USB.
For initial setup the device will need to be connect to and Ethernet and the IP address along with other information will need to be submitted via Sherlock for the Epic team to create a record for the printer.
See () for the Label Printer Creation Doc.
Once the printer record is created, we will need to test and move the build up to production.
Troubleshooting
Troubleshooting will depend on the issue.
You can troubleshoot most non-Epic issues by using the “How to Videos” in the link below.
https://www.zebra.com/us/en/support-downloads/printers/desktop/zd410.html
Label Printer Name |
Static IP Address |
CARD 201 Label Printer |
10.3.68.62 |
POB Floor 2 Label Printer |
10.1.16.110 |
Columbia Suite F Label Printer |
10.1.16.110 |
Columbia Suite J Label Printer |
10.1.16.75 |
Columbia PT Suite 100 Label Printer |
10.1.24.78 |
Odenton CARD Label Printer |
10.251.250.111 |
Odenton Behave Psych Label Printer |
10.251.250.112 |
FMT Floor 1 Label Printer |
10.5.8.185 |
FMT Floor 3 Label Printer |
10.5.8.173 |
FMT Floor 4 Label Printer |
10.5.8.169 |
707 BWY Floor 1 Label Printer |
10.8.9.90 |
707 BWY Floor 2 Label Printer |
10.8.25.78 |
AA Floor 2 Label Printer |
10.1.12.58 |
801 BWY 1 Label Printer |
10.12.16.71 |
801 BWY 1 Label Printer B |
10.12.64.102 |
801 BWY 3 Label Printer |
10.12.48.65 |
801 BWY 3 Label Printer B |
10.12.48.92 |
801 BWY 4 Label Printer |
10.12.64.113 |
801 BWY 4 Label Printer B |
10.12.64.104 |
ASH 1 Label Printer |
10.13.16.90 |
ASH 2 Label Printer |
10.13.32.68 |
ASH 3 Label Printer |
10.13.48.78 |
ASH 4 Label Printer |
10.13.64.9 |
ASH 5 Label Printer |
10.13.80.61 |
If the printer is offline try to enter the IP address in the URL (only works onsite) to see if the label printer webpage appears.
Quick tips – Common Physical issues and troublshooting Tips
Label Types
Patient Labels
Aegis Adhesives - 2” X 1” Direct Thermal Labels for UPC Barcodes, Address, Perforated & Compatible with Rollo Label Printer & Zebra Desktop Printers
Lab Labels
Aegis Adhesives – 2.125” X 1.375” Direct Thermal Labels for UPC Barcodes, Address, Perforated & Compatible with Rollo Label Printer & Zebra Desktop Printers
Manual Media Calibration
- 1. Power off then back on
- 2. Press pause for two seconds to enter "Advance Mode"(all icons will flash yellow/orange)
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- 3. All indicators will flash
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- 4. Status Indicator should be showing, press pause again to start the Manual Media Calibration Process
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- 5. (media icon will flash yellow than pause icon will flash)
- 6. Open the printer and verify that the media sensor is in the center position for label gap sensing,
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- 7. Remove 3 inches or 80 millimeters of labels from the liner. Place the liner where the labels were
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- 8. Close printer and press pause once.
- 9. Media icon should start flashing then when complete, the pause indicator will begin flashing.
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- 10. Open the printer and reposition the media so that a label is located directly above the movable sensor, if not adjust
- 11. Close and press pause once
- 12. Once done the feed will stop and you should be able to go
Changing Media
- 1. Power off then back on
- 2. The media status indicator will display red when the media is exhausted.
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- 3. Open the printer. Remove the empty core from the roll holders.
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- 4. Verify the media sensor is in the correct location for your media correct location for standard Gap media. Pull the end of the media out the front of the printer. Press the media down under the media guides, close the printer
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- 5. Press the pause button once to exit pause mode. Press and hold the pause and cancel buttons for two seconds. The printer will feed and measure several labels.
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- 6. Remove the excess media.
- 7. Perform the media calibration
Manual Print Width Adjustment
- 1. Power off then back on
- 2. Press pause for two seconds to enter "Advance Mode"(all icons will flash yellow/orange)
- 3. The status indicator will show solid yellow, indicating the currently selected mode is manual media calibration.
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- 4. Press feed once so that the pause indicator is illuminated. The printer is now in manual width adjustment mode.
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- 5. Press the pause button one more time. The printer will print a 16 millimeter box and pause momentarily. The printer will then print a slightly larger box than again pause. When you see the printer box that matches the width of your media, press feed to set the print width.
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