If a user forgot their Apple ID and password, it can be reset either through the iPad or through a browser.
- Go to your Apple ID account page and click "Forgot Apple ID or password."
- Enter your Apple ID. Did you forget your Apple ID?
- Select the option to reset your password, then choose Continue.
- Choose how to reset your password:
a. If you have an account with security questions set up, you can select "Answer security questions" and follow the rest of the steps.
b. To get an email instead, select "Get an email." To reset your password, use the email that we send to your primary or rescue email address. Didn't get the email?
c. If asked for a Recovery Key, use the steps for two-factor authentication or two-step verification instead.