Kennedy Krieger Institute Helpdesk Portal

Fix 1: Force quit apps by double-clicking the Home Button then swipe up on the apps. Fix 2: Restart the iPad by holding the Home Button and the Power ...

Fix 1: Restart the iPad locker from the switch on the back right-hand side. Fix 2: Unplug the charging locker and plug it back in or plug it into anot...

1. Open settings. 2. At the top of the settings page choose “Sign in to your iPad” 3. Choose “Don’t have an Apple ID or forgot it?” 4. When the pop-up...

If a user forgot their Apple ID and password, it can be reset either through the iPad or through a browser. Go to your Apple ID account page and click &...

1. Open the FileBrowser App 2. Tap on the “+” near the top left-hand corner of the screen 3. Select “Manual Setup” 4. Most default settings are OK, ch...

1. Open the FileBrowser App 2. Tap on the “+” near the top left-hand corner of the screen 3. Select “Manual Setup” 4. Most default settings are OK, ch...

You will need to have the sign-in to the device with their Apple ID and password or create an Apple ID and password before Boxer can be installed. Once that...

1. Turn on the device 2. Select “English” as the language 3. Select “United States” as the Country 4. Tap “Set Up Manually” 5. Connect the iPad to t...

1.    Navigate to the Helpdesk Portal: https://kki.freshservice.com (You may be prompted to sign in with your KKI network username and password.) ...

If you have received a device that was previously used by another staff member and need it to be set up for your use, please follow the instructions below. ...