MyChart/Epic Tip-sheets
Tip-sheets on the MyChart and Epic workflow
Epic Helpdesk Escalation Process
DocuSign/Consent forms Escalation Process
...
Tue, 13 Aug, 2024 8:56 PM
EPIC/MyChart Troubleshooting- Common calls/common issues:
Patient/Customer having issues signing up:
Ensure that the parent/customer is entering t...
Tue, 28 May, 2024 3:00 PM
IMPORTANT EPIC/MYCHART NUMBERS
HIM (Medical Records):
(443) 923-1825 option 3
Email:
medical_records@kennedykrieger.org
ReleaseOfInform...
Thu, 23 May, 2024 3:06 PM
MYCHART/EPIC HELPDESK FAQs
Where do I access the MyChart website?
Have customer go to: mychart.kennedykrieger.org
How do I reset my passwo...
Mon, 1 Apr, 2024 4:02 PM
Epic ticket:
NAME:
NUMBER:
LOCATION:
MRN:
DOS Date of Service:
DETAILED EXPLANATION OF ISSUE:
Full Screenshot (Example of a full scre...
Thu, 23 May, 2024 11:39 AM
Verification Process:
When speaking to the patient ask for:
Patient’s First and last name.
Patient’s DOB
Patient’s mailing address.
...
Tue, 7 May, 2024 3:28 PM
JHH Access Troubleshooting
Chrissy Herpel and Rachel Stoughton are the JHH “security coordinators”- many times if users call the JHH Helpdesk, the HD ...
Thu, 16 May, 2024 3:41 PM
1. Navigate to your toolbar and click the Epic drop down.
2. Click 1. Admin> 2. Access Management> 3. User Snapshot
**To naviga...
Fri, 5 Apr, 2024 9:22 AM
MyChart Sign-up (grant Proxy Access)
Proxy access allows parents to use the patient portal to view/access their child's information. This guide allo...
Tue, 21 May, 2024 3:41 PM
How to add an additional child to A MyChart Account
If a parent or guardian has more than one child at KKI please do not send them a new link or activat...
Tue, 21 May, 2024 5:25 PM