Kennedy Krieger Institute Helpdesk Portal

How to add an additional child to A MyChart Account If a parent or guardian has more than one child at KKI please do not send them a new link or activat...

Change MyChart Email If the patient/Guardian wants to change their email you can simply change it for them. If a customer calls in and needs to change t...

Changing MyChart username   If the patient/Guardian wants to change their MyChart username you can simply change/edit the username for them. If a custom...

Accessing Reports Reports are notes and/or documentation made by the provider on the day of the appointment.  help find reports/Notes Log into M...

MyChart Mobile App Help a patient with the MyChart App MyChart for iOS and MyChart for Android are portable versions of MyChart that patients/caregivers...

Retrieving a Mychart Account In the case of a forgotten username, have the patient go to the patient portal: mychart.kennedykrieger.org. Instruct the pa...

Mychart Code Activation You can provide parents/guardians with an activation code that will allow them to register for MyChart. The parent/guardian can ...

Reactivating and Deactivating a MyChart account You can reactivate and deactivate a MyChart account according to the situation. If patient/parent is l...

Locked out of MyChart MyChart accounts can be inactive due to the customer being locked out. Customers get locked out when they made too many unsuccessf...

SEND A MYCHART MESSAGE MyChart makes it easier for patients to communicate to staff within the organization. Patients/Proxies can ask questions without ...