Kennedy Krieger Institute Helpdesk Portal

If the Proxy/Guardian wants to change their email you can simply change it for them. If a customer calls in and needs to change their email and other items ...

Changing MyChart username   If the patient/Guardian wants to change their MyChart username you can simply change/edit the username for them. If a custom...

Accessing Reports Reports are notes and/or documentation made by the provider on the day of the appointment.  help find reports/Notes Log into M...

MyChart Mobile App Help a patient with the MyChart App MyChart for iOS and MyChart for Android are portable versions of MyChart that patients/caregivers...

Retrieving a Mychart Account In the case of a forgotten username, have the patient go to the patient portal: mychart.kennedykrieger.org. Instruct the pa...

Mychart Code Activation You can provide parents/guardians with an activation code that will allow them to register for MyChart. The parent/guardian can ...

Reactivating and Deactivating a MyChart account You can reactivate and deactivate a MyChart account according to the situation. If patient/parent is l...

Locked out of MyChart MyChart accounts can be inactive due to the customer being locked out. Customers get locked out when they made too many unsuccessf...

MyChart Messaging   How to send a message:   Log in from a PC, on the top right you will see your name and profile, switch the profile to your child...

How to Link Organizations       Click menu on the top left pane.   Scroll down to link organization.       If that does ...