SEND A MYCHART MESSAGE

MyChart makes it easier for patients to communicate to staff within the organization. Patients/Proxies can ask questions without having to call, and clinicians can answer those messages at their convenience.

How to send a message

  1. The parent/proxy will log in from a PC, ensure that the profile has been switched to the patient’s name on the top right. 

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  1. Click Messages in the toolbar.

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  1. Click Send a message in green.

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  1. You will get 3 options, click “Ask a medical question." 

A. Refill a medication

B. Ask a medical question. 

C. Ask a customer service question.

 

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  1. Click Next for the disclaimer.

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  1. You will get 5 more options, click the option that applies: 

A. Non-Urgent Medical Question 

B. Prescription Question 

C. Test results Question 

D. Visit Follow-up Question

F. Attachment for Clinician Review

 

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  1. Click the provider's name. The blank message will open, ensure that the subject and body has been filled, and press Send. 

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Important Note

You can attach a file to the message. Click the paperclip to select/upload the file you need to send.

 

Tip

A patient or Guardian may contact you stating that he/she wants to send a message to a specific doctor, may not be showing in MyChart. Providers might not be available in the selection list for the following reasons:

  • Patient is under the Psychiatry Dept, he/she must call the clinic.
  • Patient has not seen the provider yet. 
  • Patient has not seen the provider in the past 2 years.
  • The list might be limited to the patient's PCP and clinicians with whom the patient has an upcoming visit or has had a visit in the recent past.
  • Patient has turned 18 and parent lost access. (Transfer call to HIM).
  • Lost access due to being a foster parent or no guardianship papers provided. Transfer call to HIM.
  • Parent has billing access; they need to be granted proxy access. (see Grant process access from billing tip-sheet)

 

***If the patient is unable to reply to a MyChart message, it might be because the message age has exceeded the number of days by default, replies are allowed for up to 21 days. Instruct the patient to send a new message from the Messages activity.