MyChart/Epic Tip-sheets
Tip-sheets on the MyChart and Epic workflow
How to Find the Guarantor Account
The Guarantor account number is used to make a payment if a guardian does not have access to billing in MyChart.&n...
Fri, 27 Jun, 2025 3:22 PM
MyChart Password Reset
MyChart password recovery process makes it easier and faster for helpdesk to reset passwords and protect patients' medical in...
Thu, 9 Oct, 2025 11:29 AM
Epic Haiku/Canto Two-Factor Authentication
Two-Factor Authentication (2FA) is now required for Haiku and Canto logins. Users will utilize their Microsof...
Thu, 13 Nov, 2025 1:48 PM
Pending Access in MyChart
We require that potential proxies confirm the patient's date of birth (DOB) in MyChart. When a user assigns a proxy in MyCh...
Thu, 7 May, 2026 9:16 AM
Troubleshooting Telehealth Zoom Appointments through Epic
In instances where the patient/family needs the zoom link resent or needs the link sent to ano...
Wed, 18 Feb, 2026 12:58 PM
Add and Remove Authorized Billing Users for MyChart Payments – Help Desk
Authorized billing users have access to another guarantor's billing informa...
Wed, 18 Mar, 2026 4:40 PM
Change Username for Name change request
Guide on how to change an Epic username.
When a name change request is submitted though HR, the Service Desk wil...
Wed, 18 Mar, 2026 4:43 PM