Kennedy Krieger Institute Helpdesk Portal

CareLink user password Reset in Epic CareLink users are Providers outside of the Organization that has access to Epic’s cloud system called CareLink. Ca...

Please see attachment 

DocuSign Tip Sheet From the Helpdesk Perspective Although providers can obtain verbal consent for the Telehealth Addendum, written consent must be obtai...

Missing Printer in Epic     Confirm that the user has the printer added to their machine, if not add it through AD. Confirm that the printer i...

Link MyChart Account to Guarantor Account Guarantors with Proxy Access may not see their billing account in MyChart. To fix this issue, the Guarantor ac...

UPLOAD A FILE IN EPIC You can attach/upload documents to into Epic. The document must be in a PDF format. Upload documents Into Epic Click Networ...

EXPORT A FILE FROM EPIC This workflow will allow you to export files from Epic. TRY IT OUT Click Browse   Click N...

UPLOAD A DOCUMENT INTO MYCHART MyChart makes it fast and easier for patients to send files to staff. UPLOAD A DOCUMENT WHILE SENDING A MYCHART MESSAG...

How to Find the Guarantor Account The Guarantor account number is used to make a payment if a guardian does not have access to billing in MyChart.&n...

Add a Workstation to Epic In Epic, a workstation is a printer or device. In some cases, you will need to add a printer to Epic if the printer is missing...