Missing Printer in Epic

 

 

  1. Confirm that the user has the printer added to their machine, if not add it through AD.
  2. Confirm that the printer is the default printer in Windows, if not add it as the default printer.
  3. Restart the device.
  4. If the printer still does not show up, it needs to be mapped in Epic (an LWS record needs to be created).
  5. Create a ticket and send it to Epic-Technical for the LWS record to be created.

***Please add host name and all relevant information.