MyChart/Epic Tip-sheets
Tip-sheets on the MyChart and Epic workflow
August 2025 Epic/MyChart Upgrade
For the Epic Aug 25 Upgrade-The following are updates/changes in MyChart.
1. Patients who are a...
Wed, 6 Aug, 2025 11:49 AM
Epic Helpdesk Escalation Process
DocuSign/Consent forms Escalation Process
...
Tue, 13 Aug, 2024 8:56 PM
EPIC/MyChart Troubleshooting- Common calls/common issues:
Patient/Customer having issues signing up:
Ensure that the parent/customer is entering t...
Tue, 28 May, 2024 3:00 PM
IMPORTANT EPIC/MYCHART NUMBERS
HIM (Medical Records):
(443) 923-1825 option 3
Email:
[email protected]
ReleaseOfInform...
Thu, 23 May, 2024 3:06 PM
MYCHART/EPIC HELPDESK FAQs
Where do I access the MyChart website?
Have customer go to: mychart.kennedykrieger.org
How do I reset my passwo...
Mon, 1 Apr, 2024 4:02 PM
Epic ticket:
NAME:
NUMBER:
LOCATION:
MRN:
DOS Date of Service:
DETAILED EXPLANATION OF ISSUE:
Full Screenshot (Example of a full scre...
Thu, 23 May, 2024 11:39 AM
Verification Process:
When speaking to the patient ask for:
Patient’s First and last name.
Patient’s DOB
Patient’s mailing address.
...
Tue, 7 May, 2024 3:28 PM
JHH Access Troubleshooting
Chrissy Herpel and Rachel Stoughton are the JHH “security coordinators”- many times if users call the JHH Helpdesk, the HD se...
Fri, 3 Jan, 2025 3:33 PM
Unblock an Epic Account
User snapshot allows you to unblock user accounts. You should only unblock an account if the Active Directory account is active ...
Tue, 8 Jul, 2025 3:53 PM
MYCHART SIGN-UP (GRANT PROXY ACCESS)
Proxy access allows parents to use the patient portal to view/access their child's information. This guide allo...
Fri, 3 Jan, 2025 3:39 PM