MyChart Central is a hub created by Epic that helps users access all their MyChart accounts from one place using a single login. This is especially beneficial for users who receive care from more than one healthcare organization. Users can also access MyChart Central in the MyChart mobile application.

Manage MyChart Central

When a patient links their Kennedy Krieger MyChart account with MyChart Central, they will have the ability to login with their Kennedy Krieger credentials or their Epic ID.

 

  1. You can access MyChart Central by navigating to MyChart Administration.

 

  1. Under MyChart Central, you'll see MyChart Central Login, which indicates that the patient has an active MyChart Central account.

 

Two-Factor Authentication

If the user lost access to both their email and phone and can’t log in: 

  1. Ensure the user can still access their MyChart account in our MyChart system. Use our standard process to help the user regain access, if necessary.
  2. After they’ve regained access to their MyChart account at KKI, instruct them to contact MyChart Central User Support through the support form at https://www.mychart.org/MyChartCentral/help for further assistance with their MyChart Central account.

MyChart Central on the mobile

  1. Ensure the user has downloaded the MyChart mobile app from the App Store (iOS) or Google Play (Android).
  2. Direct the user to open the app, tap Edit organizations, and then tap Add another organization.
  3. Direct the user to search for “MyChart Central”.
  4. After finding MyChart Central, the user can enter their Epic ID and then tap Log in. 

Creating and linking accounts

If a user is unsure how to link their MyChart account to their MyChart Central account: 

  1. Ask the user to log in to MyChart Central.
  2. On the MyChart Central homepage, direct the user to select Link new account in the middle of the page.
  3. From the Link My Accounts page, direct the user to type in the name of the organization that they are trying to link to.
  4. When the user sees the correct organization, direct them to select the organization, then Link account.
  5. After successfully signing in with that organization’s MyChart credentials, that MyChart account will be linked to their MyChart Central account. 

Proxy’s can view their family’s health information in MyChart Central

  1. To view a friend’s or family member’s health information, direct users to click the arrow to jump into their MyChart account for that organization.
  2. When a user logs in to their MyChart Central account, any linked accounts where they have proxy access will display a Friends and family option on the account card. Selecting Friends and family shows the MyChart accounts for friends or family members that the user can access at that specific organization.

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Users can manage their own accounts

Users can change their Epic ID email address by changing the verified email address associated with their MyChart Central account.  

  1. Direct the user to log in to MyChart Central.
  2. On the MyChart Central homepage, direct the user to click Edit in the Contact Information box on the right side of the page.
  3. On the Edit Contact Information page, direct the user to enter the email address they prefer to use for their Epic ID. 
  4. Remind the user that after they verify the email address, this email address is now their Epic ID.  

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Users can delete their own MyChart Central account       

  1. Direct the user to log in to MyChart Central.
  2. If the user can’t log in to MyChart Central, direct the user to contact MyChart Central User Support through the support form at https://www.mychart.org/MyChartCentral/help.
  3. Direct the user to click the menu button in the top left corner, then select Account Settings.

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  1. From the Account Settings page, direct the user to scroll down until they see Delete Account at the bottom of the page. Click Delete Account.

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Tip

Remind the user: If Epic ID was their only login method at a linked organization, they’ll need to contact that organization for new credentials.

 

Important Note

Why can’t a patient sign up for MyChart Central?  

Users need to meet the following requirements to create a MyChart Central account:

1.          The user is at least 18 years old.

2.         The user has an active MyChart account at an organization that participates in MyChart Central. Direct users to https://www.mychart.org/LoginSignup to see a list of all participating organizations. 

Non-patient proxies can sign up for MyChart Central if they have an active MyChart account at a participating organization, and the organization uses the November 2024 version or later. 

If the user meets all the criteria but still can’t sign up, direct the user to reach out to MyChart Central User Support through the support form at https://www.mychart.org/MyChartCentral/help.

 

Important Note

Why can't a patient connect all of their organizations to MyChart Central?

To connect to an organization on MyChart Central, their healthcare organization must offer MyChart and must participate in MyChart Central. 

1.          Direct the users to mychart.org/loginsignup  to confirm that their organization offers MyChart.  

2.         Ask the user to verify that their organization has Log in with Epic ID next to their name, which indicates that they participate in MyChart Central.