Changing MyChart username
If the patient/Guardian wants to change their MyChart username you can simply change/edit the username for them. If a customer calls in and needs to change their username, PW reset, as well as changing the demographics, send to HIM to have them verify.
- Navigate to the MyChart Administration activity
- On the bottom left click “Switch to patient Lookup”
- Search for the patient’s name and DOB
- Press enter
- Double click on patient name or click “Accept”
- Confirm the name of the customer
- Click on the name of the customer
- Click Edit Username.
- In the Change Username window, enter a new username for the patient, and click Accept.