Unable to log into MyChart:

  1. If they are using the website, check to see if they are on the correct website: mychart.kennedykrieger.org
  2. If they are using the app, check if the correct organization is on the app: If it does not say Kennedy Krieger, tell them to click “Switch organizations”, and search Kennedy Krieger.
  3. Have them retrieve the username first. If they are not receiving username: Them to click "forgot username", and enter in the correct first and last name, and DOB. If it’s a parent, the parent enters their name and DOB, not the child. The Username will be sent to the email. 
  4. Cannot reset password: Enter in the correct username and parent DOB, not child. The verification code will be sent to their email, have them enter the code and they will be prompted to change their password. 
  5. If all of these do not work in this order, they are not signed up with MyChart.