MyChart Messaging

 

How to send a message:

 

Log in from a PC, on the top right you will see your name and profile, switch the profile to your child. (From the app click your child's name)

  1. Click Messages 
  2. Switch the profile to child’s on the top right, click the parents name and click “Switch”

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  1. Click Send a message in green.

 

  1. You will get 3 options: 

A. Refill a medication

B. Ask a medical question 

C. Ask a customer service question

 

  1. Click Ask a "Medical question."

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  1. Click "Next" for the disclaimer.

 

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  1. You will get 4 more options, click the option that applies: 

A. Non-Urgent Medical Question 

B. Prescription Question 

C. Test results Question 

D. Visit Follow-up Question

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  1. Click the provider's name
  2. The blank message will open, be sure to type in the Subject area and Message.

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Note: You can attach a file to the message. Click the paperclip to select/upload the file you need to send.

 

***A patient or Guardian may contact you stating that he/she wants to send a message to a specific doctor, may not be showing in MyChart. 

Providers might not be available in the selection list for the following reasons:

  • Patient is under the Psychiatry Dept, he/she must call the clinic.
  • Patient has not seen the provider yet.
  • Patient has not seen the provider in the past 2 years.
  • The list might be limited to the patient's PCP and clinicians with whom the patient has an upcoming visit or has had a visit in the recent past. 
  • Patient has turned 18 and parent lost access. (Transfer call to HIM).
  • Lost access due to being a foster parent or no guardianship papers provided. Transfer call to HIM.
  • Parent has billing access, they need to be granted proxy access. (see Grant process access from billing tip-sheet)

 

***If the patient is unable to reply to a MyChart message, it might be because the message age has exceeded the number of days by default, replies are allowed for up to 21 days. Instruct the patient to send a new message from the Messages activity.