MyChart Messaging
How to send a message:
Log in from a PC, on the top right you will see your name and profile, switch the profile to your child. (From the app click your child's name)
- Click Messages
- Switch the profile to child’s on the top right, click the parents name and click “Switch”
- Click Send a message in green.
- You will get 3 options:
A. Refill a medication
B. Ask a medical question
C. Ask a customer service question
- Click Ask a "Medical question."
- Click "Next" for the disclaimer.
- You will get 4 more options, click the option that applies:
A. Non-Urgent Medical Question
B. Prescription Question
C. Test results Question
D. Visit Follow-up Question
- Click the provider's name
- The blank message will open, be sure to type in the Subject area and Message.
Note: You can attach a file to the message. Click the paperclip to select/upload the file you need to send.
***A patient or Guardian may contact you stating that he/she wants to send a message to a specific doctor, may not be showing in MyChart.
Providers might not be available in the selection list for the following reasons:
- Patient is under the Psychiatry Dept, he/she must call the clinic.
- Patient has not seen the provider yet.
- Patient has not seen the provider in the past 2 years.
- The list might be limited to the patient's PCP and clinicians with whom the patient has an upcoming visit or has had a visit in the recent past.
- Patient has turned 18 and parent lost access. (Transfer call to HIM).
- Lost access due to being a foster parent or no guardianship papers provided. Transfer call to HIM.
- Parent has billing access, they need to be granted proxy access. (see Grant process access from billing tip-sheet)
***If the patient is unable to reply to a MyChart message, it might be because the message age has exceeded the number of days by default, replies are allowed for up to 21 days. Instruct the patient to send a new message from the Messages activity.