How to Link Organizations

 

 

 

  1. Click menu on the top left pane.

A screenshot of a computerDescription automatically generated

 

  1. Scroll down to link organization.

 

 

A screenshot of a computerDescription automatically generated

 

  1. If that does not work have the customer log in through the other organization and attempt to link it from the other organization’s end.

 

If customer is unable to like organizations, here are reasons why customers are unable to link organizations:

 

  • Address in KKI Epic does not match Address other organizations. Confirm their address and have them make sure both addresses is correct or updated.
  • Patient has their own MyChart account at the other organization, while their proxy has an account at KKI and vice versa.
  • There is no CareEverywhere. The provider needs to connect CE by searching for the other organization and request access or there needs to be an appointment.