Two-Factor Authentication for MyChart
To prevent phishing and other methods by which malicious or unauthorized users can gain access to portals, two-step authentication is enabled. Therefore, even if a malicious user managed to acquire a proxy's credentials, he/she still couldn't log in without also having the proxy's one-time passcode.
Help reset Two- Factor Authentication
- Navigate to the MyChart Administration activity.
- Search for the patient’s name and DOB.
- After pulling up the correct name, double click on patient name or click Accept.
- Confirm the name of the parent/caregiver, click on the blue hyperlink with their name.
- Select Reset
By clicking Reset, it allows a user to re-verify the email saved on file. When the proxy logs in first time, they are prompted to verify their contact info. email. |
- Have the user log into MyChart. On the home page, the user will see a notification letting them know that they do not have verified contact information on file. Select Update contact Info.
- Select Verify information.
- The user will receive an email to enter a code. (Please note that the code will expire after 10 mins.)
- Have the user enter the code and select Verify.
- In Epic Hyperspace, verify that you see the email address in the administration section.
Phone number for verification follows the same two‑factor authentication (2FA) process as using an email address. The system will send a unique code to your phone, just like it does with email, and you’ll need to enter that code to complete the authentication. |